Guest profiles

See everything a guest has bought from you

See how it works
Guests at a bar by the windows in the evening

Know the same guest at every counter

The same guest at the desk, the bar and the sauna.

  • Customer profiles

    Individuals or companies.

  • One profile per guest

    The same guest at the desk, the bar and the sauna.

  • Anonymous to known

    Sell to someone without a profile and add their name later.

  • Full purchase history

    Every stay, trip, sauna session, ticket and order in one view.

  • Search

    Find anyone by name or email.

Know your regulars

What a guest is worth, and what your team knows about them.

  • Customer insights

    Lifetime revenue, average order value, first and last visit.

  • Notes & timeline

    Leave internal comments on customers, orders, and stays.

  • Loyalty tiers

    Guests move up to bronze at 5 stays, silver at 10 and gold at 25.

Works with

Add every purchase to the same guest

Checkout

One basket for the room, the trips, the sauna and tickets.

Memberships & passes

Prepaid passes for sauna sessions, trips and classes.

Guest portal

Guests see their bookings, orders and receipts in one place.

Reports

Occupancy, ADR, RevPAR and revenue by channel.

One plan for the whole hotel

€400/mobilled annually

3% platform fee with SERVPAY, plus standard card processing. The platform fee grows only as your sales do.

Everything included

  • Rooms, guided trips, sauna sessions & tickets
  • One calendar for rooms, trips and sauna
  • One checkout for the stay, the trips and the sauna
  • Guest profiles
  • Keep Booking.com and Expedia in sync
  • Auto-charge OTA virtual cards (VCC)
  • Your own booking pages on your website
  • Point of sale
  • Card terminal sales at the counter
  • Add-ons, upsells & discount codes
  • Reporting & data export
  • Data import from existing systems

In every plan

  • Every product
  • Unlimited users
  • Unlimited bookings

PCI compliant

SERVPAY is PCI Level 1 compliant. SERVOS never sees full card numbers.

GDPR compliant

Guest data is protected and processed according to EU regulation.

Hosted in the EU

EU-based infrastructure with GDPR-conscious subprocessors.

Business types

Built for places that sell more than rooms

A hotel in a former factory under the mountains of Henningsvær

Destination hotels

Sell the trips and the sauna with the room.

Guests filling a busy restaurant and bar in a former factory hall

Resorts

Rooms, trips and treatments on one guest bill.

A group meditating on cushions in a sunlit hall by the sea

Lodges & retreats

The bed, the guided days and the meals, sold as one stay.

A guest with a hot drink on the bed of a wooden cabin, looking out at a snowy forest

Cabins & campsites

Cabins, pitches and extras, booked on your website and the booking sites.

A guide leading a group along a rocky shore by the sea

Guided excursions

Departures with fixed seats, sold to guests and day visitors.

A crowd at an outdoor concert under the midnight sun

Event venues

Tickets, dinner and a room for the night in one order.

A sauna with a big window over a rocky shore

Saunas & bath houses

Shared sessions with a headcount, drop-ins and passes.

Guests climbing down the rocks for a swim in the sea

Spa hotels

Treatments, circuits and stays on one guest profile.

Questions you probably have

If yours isn’t here, ask us directly.

  • One record per guest with everything they have booked and bought from you.

  • Yes. Profiles can be people or companies.

  • Sell to a walk-in first and link the sale to a guest later.

  • Guest profiles comes with the one SERVOS plan and every other product, at no extra fee. The plan is a monthly fee plus 3% of sales plus card processing.

Guests gathered at long tables in the main hall of a converted factory

Make room for more

Thirty minutes with us, and you’ll know whether SERVOS can run your next season.