Guest portal
Give guests one page for everything they booked
Show guests every booking they made
Every booking and order, on the phone in their pocket.
A portal for every customer
Guests see their stays, trips, sauna sessions, tickets and orders in one place.
Order management
Guests open any order to see its line items, charges, and billing details.
Made for mobile
The portal works like an app on the guest’s phone.
Easy sign-in
Guests sign in with a one-time code or a password.
Add to calendar
Guests add a stay or a trip to their own calendar in one tap.
Answer fewer questions
Guests download their receipts and fill in their details before they arrive. Confirmations go out on their own.
Self-service receipts
Download receipts anytime.
Share linksComing soon
Give someone access to one order, with no account.
Automated guest emails
Confirmations, reminders, and receipts go out on their own.
Guest registration & pre-check-in
Guests fill in the registration details the law asks for before they arrive.
Coming next
What we are building into the portal now.
Pay from the portalComing soon
Guests settle an outstanding balance themselves.
Upsell & cross-sell in the portalComing soon
Offer add-ons and extras to guests right inside their portal.
Works with
Put tickets and trips next to the stay
One plan for the whole hotel
3% platform fee with SERVPAY, plus standard card processing. The platform fee grows only as your sales do.
Everything included
- Rooms, guided trips, sauna sessions & tickets
- One calendar for rooms, trips and sauna
- One checkout for the stay, the trips and the sauna
- Guest profiles
- Keep Booking.com and Expedia in sync
- Auto-charge OTA virtual cards (VCC)
- Your own booking pages on your website
- Point of sale
- Card terminal sales at the counter
- Add-ons, upsells & discount codes
- Reporting & data export
- Data import from existing systems
In every plan
- Every product
- Unlimited users
- Unlimited bookings
PCI compliant
SERVPAY is PCI Level 1 compliant. SERVOS never sees full card numbers.
GDPR compliant
Guest data is protected and processed according to EU regulation.
Hosted in the EU
EU-based infrastructure with GDPR-conscious subprocessors.
Business types
Built for places that sell more than rooms
Destination hotels
Sell the trips and the sauna with the room.
Resorts
Rooms, trips and treatments on one guest bill.
Lodges & retreats
The bed, the guided days and the meals, sold as one stay.
Cabins & campsites
Cabins, pitches and extras, booked on your website and the booking sites.
Guided excursions
Departures with fixed seats, sold to guests and day visitors.
Event venues
Tickets, dinner and a room for the night in one order.
Saunas & bath houses
Shared sessions with a headcount, drop-ins and passes.
Spa hotels
Treatments, circuits and stays on one guest profile.
Questions you probably have
If yours isn’t here, ask us directly.
A page where guests see what they booked and bought from you, without calling the front desk.
No. They can sign in with a one-time passcode.
Yes, at any time.
The guest portal comes with the one SERVOS plan and every other product, at no extra fee. The plan is a monthly fee plus 3% of sales plus card processing.
Make room for more
Thirty minutes with us, and you’ll know whether SERVOS can run your next season.