Check every feature before you switch
185 features for rooms, guided trips, sauna sessions, tickets, the till and the crew’s day, with what each one does.
Rooms & front desk
Check guests in, move stays between rooms and see what each guest booked next to their room.
Properties with many rooms
Set up a room type once and add every room or cabin under it.
Rates, capacity & times
Set the nightly rate, how many guests a room takes, and check-in and check-out times.
Length-of-stay rules
Enforce minimum and maximum nights.
Adults, children & infants
Book adults, children and infants, up to the guests each room has space for.
Room blocks
Hold rooms for maintenance, owners, groups, or staff.
Smart room assignment
SERVOS picks a free room for each new booking.
Modify a stay
Change dates or guests, and see every change on the stay.
Stay add-ons
Sell breakfast, late checkout and transfers, per night or at one price.
Check-in, check-out & in-house
See who’s arriving, departing, and staying tonight.
“Needs attention” flags
Flag stays that are unpaid or past their check-in time.
Drag-and-drop timeline
Drag a stay to another room or date, stretch it to add a night, or swap two rooms.
Visual availability calendar
See open rooms, blocks, and restrictions across every date at a glance.
Check-in guardrails
We flag a dirty or occupied room before you check anyone into it.
Trips, sessions & treatments
Run guided trips, sauna sessions and treatments from one calendar, each with its own seats and staff.
Services with variants
Sell one trip or treatment at several lengths and prices, like 60 or 90 minutes.
1-on-1 or group bookings
Sell a slot to one party, or let several buyers share it until it’s full.
Capacity controls
Set the seats on a trip or the places in a sauna session.
Slot intervals
Offer start times every 15, 30 or 60 minutes, or set your own.
Buffer time
Leave a gap after each private booking to clean up or ready the boat.
Booking windows
Require minimum notice and cap how far ahead people can book.
Sales windows
Choose the dates each trip or session is on sale.
Staff & space resources
Book the guide, the boat or the treatment room, together or apart.
Multi-resource appointments
A boat trip can need the boat and a guide, and only sells when both are free.
Let guests pick their provider
Guests choose their guide or therapist when they book.
Recurring availability
Set weekly opening hours for each trip, session or treatment.
Seasonal schedules
Run summer and winter timetables, each with its own dates and hours.
Time off & blocks
Block a guide, a boat or a room for time off or repairs, once or every week.
Extras in packages
Sell extras like a dry suit or hot stones with a trip or session in a package, once or per guest.
Check-in, check-out & no-shows
Track who arrived, who finished, and who didn’t show.
“Was” pricing
Show the old price struck through next to the new one.
Week calendar
See the week’s trips, sessions and treatments, with places left and staff time off.
Events & tickets
Concerts, workshops and festivals, with ticket tiers and scanning at the door.
Any kind of event
Run one evening, a whole day or a weekend festival.
Single, multi-day, or all-day
Run an event over several days, or mark it all day.
Capacity caps
Set a hard limit on total attendees.
Multiple ticket tiers
Sell general, VIP and early bird tickets, each at its own price.
Per-tier quantity limits
Cap how many of each ticket sell, like 50 early bird tickets.
On-sale scheduling
Put tiers on sale on the dates you choose.
Tier-specific access windows
Let VIP tickets in at their own times.
Unique ticket codes & QR
Every ticket gets a scannable code.
Door check-in & scanner link
Scan with any phone camera or type the code by hand. Share a link so door staff can scan without an account.
Live attendance
Watch sold and checked-in counts and your check-in rate.
Shareable sales stats
Share a link to revenue, sales by tier and tickets sold against capacity.
Ticket cancellation & refunds
Cancel a ticket and SERVOS charges the fee your cancellation policy sets.
Wallet-style tickets
Guests pull up a QR ticket and swipe through several at once.
Products
Sell clothing and goods at the counter, or online as an extra with a room or package.
Products with variants
Sell one product in several sizes and colours.
Up to three options
Combine up to three options, like size and colour.
Per-variant pricing & SKUs
Give each variant its own price and SKU.
Sale pricing
Set an old price to show struck through next to the sale price.
Name your price
Let the buyer choose the amount they pay.
Manual collections
Pick by hand which products go in a collection.
Automated collections
Set rules, like a tag or a price, and matching products join the collection on their own.
Tags
Organize and filter your catalog.
Galleries
Show products off with multiple images.
Draft & publish
Keep a product in draft until it’s ready. A new product with a price is published straight away.
Variant matrix
Drag to reorder options and price every combination inline.
Gift cardsComing soon
Sell gift cards online and at the counter.
Memberships & passes
Sell ten sauna visits up front, used online or at the counter.
Prepaid passes
Sell packs like ten sauna visits or ten classes.
Choose what each pass pays for
Pick which trips, sessions and classes each pass pays for.
Expiry rules
Expire passes after days, weeks, months, or years.
Redeem by code or at the counter
Use a code online or redeem it at the counter.
Per-customer balances
Track what each customer has left.
Comp a pass
Issue or gift a pass by hand, no sale required.
Adjust balances
Add or remove units on any customer’s balance.
Reverse a redemption
Undo a redemption and put the units back.
Packages
Put rooms, trips and meals together at one price.
Stay packages
Built around a room, with nights, seasons and arrival days.
Bundles
Sell a sauna session and a towel together, with no room or nights.
Included or optional items
Include an item in the price or offer it as an extra.
Guest choices
Let guests pick between options when they book.
Fixed or item pricing
One price for the package, or each item at its own price, adjusted by a percentage.
Per guest or per night
Price per guest, per night or per booking.
Group size limits
Set the smallest and the largest party.
Seasons & arrival days
Choose the dates a package runs and the days guests can arrive.
Sales windows
Choose when a package is on sale.
Own cancellation policy
Give a package its own policy, or use each item's own.
Confirmation message
Add your own message to the booking confirmation.
Food & drink
Tables and table-side service, coming to SERVOS.
Table reservationsComing soon
Take bookings for covers by party size, with your own seating areas.
Floor plan & tablesComing soon
Lay out the dining room and track every table’s status.
Service shiftsComing soon
Define lunch and dinner services with their own hours and capacity.
Seat-based POSComing soon
Open a tab per seat, fire to the kitchen, and split the check.
Production screensComing soon
Fire orders to the kitchen and bar on a live production display.
Booking engine
Let guests book and pay for rooms, trips, tickets and passes from your website.
Public booking pages
Booking pages for rooms, trips, sauna sessions, tickets and passes, ready to link from your site.
Availability calendars
Guests see which dates and times are still open as they pick.
Upsells in the flow
Offer room add-ons, like breakfast, while guests book.
Codes at checkout
Let customers enter discount codes.
Your brand
Your logo and a light or dark checkout theme.
Slot & provider picker
Guests choose a date, a time, a staff member, and party size, with live availability.
Held-cart countdown
A timer holds the room or seat while the guest pays.
Channel manager
Sell on Booking.com, Expedia and Google Hotels from the same calendar as your website.
Connect your channels
Connect Booking.com, Expedia and Google Hotels, and map your rooms and rates to each.
Fully managed
We set up and run the connection to each channel. You don’t need a separate channel manager account.
Two-way booking sync
Bookings, changes and cancellations from each channel arrive on their own.
Push rates & availability
Change a rate or close a date once, and every channel gets it.
Push restrictions
Sync stop-sells and minimum stays.
Source tracking
See which channel every booking came from.
Charge OTA virtual cards
Collect the channel’s virtual card automatically, on demand or on a schedule.
Accept overbookings
Take a booking even when you’re full, then assign the room when one frees up.
Channel change history
See every change a guest makes to a booking on the channel.
Per-channel availability
Flip between direct, OTA, and POS to see exactly what each channel sees.
Open API
Build your own booking flows and custom integrations, with documented APIs and keys you control.
Storefront API
Your website shows rooms, trips, sauna sessions and events with live availability, sells passes, and fills the guest’s cart.
Custom integrations
Your developer connects SERVOS to the systems you run, from a data warehouse to an in-house tool.
Admin API
Your own systems read orders, line items and revenue. Customers come without names, emails or phone numbers.
Incremental sync
Fetch only what changed since the last sync, check-ins and no-shows included.
API keys
Admins create a key for each connection in settings, and rotate or revoke it at any time.
Public API docs
The API docs are public, with a plain-text copy for AI assistants.
MCP serverComing soon
Connect AI assistants to SERVOS through the Model Context Protocol.
Rates & pricing
Set prices by season, weekday and channel.
Season and weekday rates
Set rates by season, date and day of the week.
Per-guest pricing
Charge extra per adult, child or infant.
Rule stacking
Stack a weekend rule on a summer rule, as an amount or a percentage.
Channel-specific rates
Price direct stays differently from OTA stays.
Availability restrictions
Stop selling a date, or set a minimum stay for arrivals and a maximum stay.
Price breakdown
See any quote build up by date, channel, occupancy, and rule.
Pricing calendar
Tune nightly rates across a visual calendar, with every applied rule on hover.
Point of sale
Sell at the bar, the front desk and the activity desk from one tablet.
Point of sale
Ring up sales at the counter, with several open carts anyone on shift can pick up.
In-person payments
Tap and chip on a SERVPAY terminal.
Walk-ins
Sell to a day visitor without taking a name, and add one later.
Ring up anything
Add a custom one-off line item on the spot.
Cash & offline methods
Add your own payment methods, like cash or bank transfer, and record those payments by hand.
Suspend & resume
Park a sale and pick it back up later.
Built for touch
A numeric keypad and big tap targets, made for a tablet at the counter.
Slide to charge
Staff slide to confirm before the terminal charges a card.
Receipt printersComing soon
Print to a network receipt printer at the counter.
Payments
Cards online and at the counter, paid out to your bank by SERVPAY.
Online card checkout
Guests pay by card at checkout, through SERVPAY.
Split payments
Take several payments on one order, like part by card and the rest in cash.
Payment links
Email the guest a link to pay. Resend it, or cancel it if plans change.
Refunds
Refund part or all of a payment to where it came from, and retry a refund that fails.
Manual refunds
Record refunds made outside the system.
Built-in payouts
Set up SERVPAY once, and sales are paid out to your bank.
Payout history & export
See and export every payout.
Automatic receipts
PDF receipts emailed and downloadable.
PCI-compliant by design
Card data never touches our servers.
Apple Pay & Google Pay
Guests pay with Apple Pay or Google Pay at online checkout.
Orders & checkout
One basket and one order for everything a guest buys.
One basket for everything
Sell the room, a trip, a sauna session, tickets and passes in one checkout.
Itemized orders
Every order shows the subtotal, discounts, fees, tax and total.
Shareable order links
Every order gets a public link you can send.
Edit an order
Add or remove items, change prices or discounts, and see the new total before you save.
Settlement & fulfillment status
See what’s paid on each order and what the guest has already used.
Order timeline
See every payment, refund, email and comment on an order, and when it happened.
Discount codes
Run code-based promotions.
Manual discounts
Apply a discount at the counter.
Percentage or fixed
Take a % off or a flat amount.
Cart or item level
Discount the whole order or a single line.
Targeted discounts
Limit a discount to certain room types, trips, sessions or events.
Usage limits
Cap how many times a code can be used, and set the date it expires.
Tax groups
Set each tax rate with the ledger account it belongs to.
Defaults by category
Set a default tax group for rooms, trips and sessions, tickets and products.
Tax-inclusive pricing
Prices include tax, and each order splits the tax out by rate.
Fees
Charge a cancellation fee on the order, with its own tax rate.
Search & filter orders
Find any order by code, guest, status, or source.
Partial refunds
Refund any amount, or remove an add-on in an order edit and refund the difference.
Email preview & resend
Preview, print, or resend any guest email from the order.
Housekeeping
Show the crew which rooms to clean first, on any phone.
Room status tracking
See which rooms are clean, dirty or occupied, and which to clean first.
Staff app
A dedicated installable app for the front desk and housekeeping.
Housekeeping kanban
Drag rooms across dirty, occupied, and clean on a board that updates live for everyone.
Prioritized for arrivals
Dirty rooms with a guest arriving are ranked to the top.
Next guest on every room
Cleaners see who’s arriving next, and when.
Guest portal
One page where guests see everything they booked.
A portal for every customer
Guests see their stays, trips, sauna sessions, tickets and orders in one place.
Order management
Guests open any order to see its line items, charges, and billing details.
Easy sign-in
Guests sign in with a one-time code or a password.
Self-service receipts
Download receipts anytime.
Guest registration & pre-check-in
Guests fill in the registration details the law asks for before they arrive.
Automated guest emails
Confirmations, reminders, and receipts go out on their own.
Add to calendar
Guests add a stay or a trip to their own calendar in one tap.
Made for mobile
The portal works like an app on the guest’s phone.
Share linksComing soon
Give someone access to one order, with no account.
Pay from the portalComing soon
Guests settle an outstanding balance themselves.
Win back abandoned cartsComing soon
An automatic email nudges customers to finish checking out.
Upsell & cross-sell in the portalComing soon
Offer add-ons and extras to guests right inside their portal.
Real-time guest messagingComing soon
Chat with guests live, before, during, and after their visit.
Guest profiles
See everything a guest has bought from you, with notes from the crew.
Customer profiles
Individuals or companies.
One profile per guest
The same guest at the desk, the bar and the sauna.
Anonymous to known
Sell to someone without a profile and add their name later.
Full purchase history
Every stay, trip, sauna session, ticket and order in one view.
Customer insights
Lifetime revenue, average order value, first and last visit.
Search
Find anyone by name or email.
Notes & timeline
Leave internal comments on customers, orders, and stays.
Loyalty tiers
Guests move up to bronze at 5 stays, silver at 10 and gold at 25.
Reports
See what each channel and each day earns you.
Hotel metrics
Occupancy, ADR, RevPAR, revenue per guest, length of stay, lead time, booking pace, cancellation rate and cross-sell rate.
Breakdowns
Revenue by channel, occupancy by weekday, stay-length distribution.
Occupancy & financial reports
Export to Excel.
Accounting exports
Ledger totals and credit notes, ready for your books.
Compare any period
Stack any range against the period before or the same dates last year.
Charts & sparklines
See trends as charts next to the numbers.
Custom reportsComing soon
Build any report by room type, channel, product or period, as a chart and a table.
Describe a reportComing soon
Write what you want to know in plain words, and SERVOS builds the report.
Scheduled reportsComing soon
Email any report as a spreadsheet every day, week or month.
Accounting integrationsComing soon
Sales, payments and payouts flow into your accounting software on their own.
Business intelligence
SERVOS spots what to do next, and you decide.
Suggested tasks
SERVOS reads orders and guest messages and suggests the next task. You approve or decline it.
Dynamic pricingComing soon
Room prices follow demand, within the limits you set.
Revenue managementComing soon
Forecast demand and decide which rooms go to which channel, at what price.
Gap-night offersComing soon
Offer the single nights left between two stays at a price that fills them.
Draft repliesComing soon
SERVOS drafts the answer to a guest message for you to check and send.
Knowledge baseComing soon
Your house rules and answers in one place, for the crew and the drafted replies.
Team & setup
Invite the crew, set what each person can do and bring your data over.
Invite your team
Add members with a role from the start.
Roles & permissions
Make each person an owner, admin, member or viewer.
Manage access
Turn off someone’s access when the season ends and back on when they return. Reset passwords and hand over ownership.
Sign-in security
Everyone verifies their email, repeated wrong passwords are blocked for a few minutes, and each device has its own session.
Branding
Your logo and checkout theme everywhere.
Cancellation policies
Build reusable policies with time-based fees and refunds.
Change history
See who changed each order and stay, and when.
Bring your data
We import your future reservations before you go live.
Run multiple businesses
Switch between organizations from one login.
Action alerts
A live alerts inbox flags what needs fixing and links straight to it.
Your own address
Your team signs in at your own SERVOS address.
Built for daily use
The desk sees a room turn clean the moment housekeeping marks it, on any phone or tablet.
Live updates
The timeline and the housekeeping board update as your team works.
Drag and drop
Drag stays on the timeline and rooms on the housekeeping board, and reorder product options and photos.
Keyboard shortcuts
Press / to search, plus shortcuts for common actions.
Light, dark, or system
Theme the whole back office the way your team likes it.
Installable apps
Install SERVOS to the home screen on any device.
Real-time notifications
Get an alert in SERVOS when an order comes in or a task is assigned to you.
Make room for more
Thirty minutes with us, and you’ll know whether SERVOS can run your next season.