Check a guest in from the stay page's More menu, the timeline's right-click menu, or the stay preview's Check in button. If anything needs attention, SERVOS shows a confirmation step first. Every warning can be overridden, so you are never blocked from checking a guest in or out. Check-out works the same way from the same places.
When the buttons are available
- Check in is available from midnight on the arrival day, for stays that aren't cancelled or already checked in. You can't check a guest in the day before they arrive.
- Check out is available once the guest is checked in. A guest who was never checked in can't be checked out.
- Viewers don't get Check in, Check out or Undo; those need the Member role or above.
The confirmation warnings
When something is off, a dialog titled "Confirm check-in" (or "Confirm check-out") steps through each issue. None of them block you. They exist so the override is a decision, not an accident.
- "This check-in is outside the normal window." You are checking in more than 12 hours from the scheduled time. SERVOS asks when the guest actually checked in and records that time instead of now. Check-out works the same.
- "Room 101 is marked dirty. Check the guest in anyway?" The room hasn't been cleaned since the last guest.
- "Room 101 is still occupied. Check the guest in anyway?" The previous guest hasn't been checked out of that room yet.
- "Not all guests have been registered. Check the guest in anyway?" The guest register is incomplete. You can proceed and finish it afterwards; see Guest registration.
- "The order has not been fully paid. Check the guest out anyway?" The stay's order still has an amount owed. OTA stays never show this, since they settle with the booking site's payment.
What happens when you check a guest in or out
Check-in records who did it and when, marks the room occupied, and the stay shows "In-house". Check-out marks the room dirty for housekeeping, updates the order's status, and the stay shows "Checked out". Both land in the stay's Activity feed.
Correcting a mistake
Checked in the wrong guest? Open the stay's Activity feed and press Undo on the "Customer checked in" entry. Undo is available until the guest is checked out. To fix a wrong check-in time, undo the check-in and check in again; the out-of-window step lets you enter the correct time.
Check-out can't be undone, which is why it asks for confirmation first.
Common questions
A guest wants to check in a day early. Early check-in on the arrival day is fine (you may see the outside-window step). Arriving a day before the booking starts requires changing the stay's dates first, on the timeline.
The guest never showed up. Do nothing. Once the arrival date passes without a check-in, the stay shows "No-show". Cancel it if you want to free the room and apply your policy.
Can I check someone out with an unpaid bill? Yes. The unpaid warning tells you the balance exists, and you decide. The order stays open, and you can take payment later from the order page.
